____ is a common indicator of a dos attack.

QUESTION 1

1. 1.     The field of MIS deals with ____ issues as well as technical issues.

Development 
 Use and Behavior       
    Impact 
  Specifications

2 points   

QUESTION 2

1. 1.     The main parts of the FRAME for analysis of IS are:

Purpose, Boundary, Environment    
Management, Organization, Technology    
  Initiation, Development, Implementation    
   Market, Design, Sale

2 points   

QUESTION 3

1. Time shifting refers to business operating 24/7 rather than 9am-5pm.

 True

 False

2 points   

QUESTION 4

1. 1.     In private business, how much of business expenditures has been spent on IT?

about 90%  
  about 20-30%    
 about 14-33%    
  about 55-72%

2 points   

QUESTION 5

1. 1.     ESS stands for ____. 

 Event-Based Systems Support 
 Environmental Support Systems
  External System Selections 
 Executive Support Systems

2 points   

QUESTION 6

1. 1.     The 6 Business Objectives do NOT include:

 Operational Excellence 
 Decision Making 
 Information Display 
 Survival

2 points   

QUESTION 7

1. 1.     According to behavior science, IT can ________ organizations by broadening the distribution of information.   

  enhance 
  push 
  change 
  flatten

2 points   

QUESTION 8

1. 1.     The ________Chain Model highlights adding to competitive advantage, for example with Information Systems.  

 Value 
 Supply 
 Critical 
 Food

2 points   

QUESTION 9

1. 1.     An example of how IS can enhance a business is _______.

 computerize billing 
 increase efficiency 
 promote sales 
 develop database

2 points   

QUESTION 10

1. 1.     One way to organize IS functions is to ___.

 have a separate department under central control 
 put representatives in department with central control 
 decentralize but report to CIO 
 All of the above

2 points   

QUESTION 11

1. 1.     Under Porter’s Competitive Forces Model, _________ is a force effecting strategic position.

 executives 
 database managers 
 customers
  employees

2 points   

QUESTION 12

1. 1.     Although it has several interpretations, _______________ once suggested that the power of microprocessors doubles every 18 months. 

 Law of Mass Storage 
 Shannon’s Law 
 Moore’s Law 
 Metcalfe’s Law

2 points   

QUESTION 13

1. 1.     Corporate networks and the web mainly use the single, common, worldwide standard protocol called ____. 

  DOS 
TCP/IP 
 WAN 
 LAN

2 points   

QUESTION 14

1. The most widely adopted collaboration system in small and medium businesses using Microsoft products and networks is _____.

SharePoint
 Google Wave
 Lotus Notes
Wikipedia

2 points   

QUESTION 15

1. In an ESS, information is often delivered through a _____, which uses a web interface to present interpreted, personalized business content. 

 DSS 
 portal 
 supply chain 
 spreadsheet

2 points   

QUESTION 16

1. 1.     The widely known open source software (Linux) that was posted in 1991 was created by:

 Linus Torvald 
 James Gosling 
 Gordon Moore 
 Robert Metcalfe

2 points   

QUESTION 17

1. 1.     In 1965, which computer machine thrived with the introduction of the IBM 360 operating system: 

 vacuum tube computer 
 mainframe 
 mini-computer
  personal computer

2 points   

QUESTION 18

1. 1.     _________ are independent computer programs that copy themselves from computer to computer on their own.

  computer viruses 
 trojan horses 
 worms 
 spyware

2 points   

QUESTION 19

1. 1.     In an denial of service (DoS) attack, hackers flood a network or Web server with thousands of________.   

 zombies 
 phishes 
 HIPAAs 
 false requests

2 points   

QUESTION 20

1. 1.     The three main LAN topologies are star, bus, and ______. 

 packet-switching
 ring 
 client-server 
 MAN

2 points   

QUESTION 21

1. 1.     The ________networking standard is useful for creating small PANs.  

 Wi-Fi 
 Wireless NIC 
Bluetooth 
 Wi-Max

2 points   

QUESTION 22

1. Cloud Computingconsists of four types of service: (1) Cloud infrastructure as a service; (2) Cloud platform as a service; (3) Cloud software as a service; (4) Cloud applications as self-service with rapid elasticity.

 True

 False

2 points   

QUESTION 23

1. 1.     Returns to scale increase with network growth according to ___ who claimed in 1970 that the value of a network grows exponentially as a function of the number of members. [Note: so what about the web today!??!]

 Linus Torvald 
 James Gosling 
 Gordon Moore 
 Robert Metcalfe

2 points   

QUESTION 24

1. 1.     The _______ measures the number of customers who stop using or purchasing products or services; important indicator of the growth or decline of a customer base.      

      operational CRM   
 analytical CRM    
 churn rate     
 data warehouse

2 points   

QUESTION 25

1. 1.     Sites like Kaboodle, ThisNext, and StyleHive provide the  ____ e-commerce experience.

tweeting  
 social shopping    
 podcasting       
 syndicating

2 points   

QUESTION 26

1. In backward chaining, the expert system inference engine begins with the information entered by the user and searches the knowledge base to reach conclusion.

 True

 False

2 points   

QUESTION 27

1. 1.     ______ decisions are those in which the decision maker must provide judgment, evaluation, or insight into a problem.       

  operational management       
 structured      
 semi-structured     
 unstructured

2 points   

QUESTION 28

1. 1.     A good _____ provides both a single view of customers to improve sales and marketing, and a single view of the company by customers no matter how many touch points. 

 CRM 
  SAP
 ERM 
  PRM

2 points   

QUESTION 29

1. 1.     Which is the kind of knowledge that resides in the minds of employees but has not been documented?  

 tacit  
  explicit   
 wisdom   
 organizational learning

2 points   

QUESTION 30

1. 1.     Major League Baseball (MLB) has set up  _____ online to provide a high tech connection to fans and improve sales of tickets and other items.       

  soft data     
  hard data   
 retail outlets    
 web sites

2 points   

QUESTION 31

1. 1.     ___ uses data, tools, and systems to enhance collaboration between a company and its selling partners.    

 CRM     
 ERM     
  PRM    
 CLTV

2 points   

QUESTION 32

1. 1.    

1.     A ___ displays two or more dimensions of data in a convenient format using spreadsheet information.    

  group dictionary  
 pivot table    
 GIS       
 GDSS       

2 points   

QUESTION 33

1. 1.     _____ are the most successful solutions or problem-solving methods in an industry for consistently and effectively achieving a business objective.    

 best practices     
 enterprise systems    
 supply chains     
 SAP

2 points   

QUESTION 34

1. 1.     The underlying problems in group decision making have been the length and number of ___.   

 group dictionaries  
 meetings    
 questionnaires        
  GDSS tools

2 points   

QUESTION 35

1. 1.     In _____ chaining strategies for Expert Systems, the inference engine begins with information entered by users and searches the knowledge base.

 backward  
 forward   
 value 
supply

2 points   

QUESTION 36

1. 1.     ___ testing consists of testing each program separately and tries to make sure programs are error free, but that is unrealistic.   

 Unit  
 System   
 Acceptance  
 Iterative

2 points   

QUESTION 37

1. 1.     Under ____ it is the responsibility of all people and functions in an organization to watch out for quality.  

 Six Sigma  
 BPR    
 PRM   
 TQM

2 points   

QUESTION 38

1. 1.     ____ models of management suggest that the actual behavior of managers is less systematic and reflective, but more informal and reactive.  

 classical  
 behavioral 
 structured
  reengineering

2 points   

QUESTION 39

1. Scope refers to the specific work that is to be included in a project, which project managers can always control so easily as they make sure that customers avoid “scope creep” and ensure that work is never expanded during a project. 

 True

 False

2 points   

QUESTION 40

1. The rate of profit that an investment is supposed to earn is the ____. 

 ROI   
 NPV   
 IRR  
 CSF

2 points   

QUESTION 41

1. 1.     A ___ chart visually represents the timing and duration of different tasks in a project. 

 ERD 
 Gantt   
 PERT  
 CSF

2 points   

QUESTION 42

1. 1.     Taking actions on the basis of personal or narrow characteristics is known as ___ and rejects the concept of a global culture.  

 semi-structured decision making  
 unstructured decision making   
 particularism  
  Phishing

2 points   

QUESTION 43

1. 1.       ___________________ is one way businesses are using information technology to improve processes, that is, by applying tools to analyze current processes, design new processes, and/or optimize processes.

Total quality management 
Business process management
Rationalization of procedures
 Automation

2 points   

QUESTION 44

1. 1.     The open source programming language Linux is based on ___.      

 UNIX  
 Java   
 C     
 C++

2 points   

QUESTION 45

1. Customer Relationship Management systems help large firms achieve customer _____ by capturing and analyzing data, interacting with customers, and promoting loyalty through service as if a small firm.

value
intimacy
churn
lifetime value

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