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a communication medium that is moderate in both information richness and data capacity is:

1. The task of an organization is reflected in its: (Points : 4)
        human resources
       mission or purpose
        input materials
        structure

2. The beliefs and assumptions about people, work, and the organization best reflects the: (Points : 4)
        formal organization
        overt part of an organization
       informal organization
        social surface

3. The specific setting within which organizational behavior is enacted would be called the: (Points : 4)
        situation
        external environment
       organizational context
        group

4. In an open system the transformation or conversion of inputs to outputs is accomplished with: (Points : 4)
       technology
        task
        borrowed financial resources
        robots

5. If a pregnant woman claimed that a manager’s failed office romance caused him to focus more on her work, thus increasing her work demands, could result in a discrimination claim based on: (Points : 4)
        gender plus
        utilitarian romance
       hierarchical romance
        sexual harassment

6. Attention to diversity has particularly increased in recent years because of: (Points : 4)
        the use of telecommunications
        the opportunity for use of lower cost labor in other countries
       the changing demographics of the working population
        legislation

7. According to Hofstede’s research, the country displaying cultural characteristics most similar to the U.S. is: (Points : 4)
        Japan
        Sweden
        Italy
        Canada

8. In an interview situation, the interviewer’s first impression of the interviewee (or target) is likely to be based upon: (Points : 4)
        nonverbal cues of the target
        verbal communication by the target
        the intentions of the target
       the target’s physical appearance

9. Which of the following organizations has perfected software that decodes a caller’s personality using voice recognition in order to match them with an agent with a similar personality? (Points : 4)
        EVR
       ELoyalty
       EPersonalityRecognition
       EPersonalityCallCenter (EPCC)

10. The perceiver’s pattern of thinking or manner in which they assemble and interpret information about another person is: (Points : 4)
        the strength of situational cues
       cognitive structure
        self-concept
        attitude structuring

11. Counterproductive behavior that violates organizational norms and causes harms to others of the organization is known as: (Points : 4)
        OCB
       WDB
        JDI
        MSQ

12. The three major aspects of the source characteristic affecting persuasion include: (Points : 4)
        expertise, credibility, charisma
        credibility, charisma, attractiveness
        expertise, charisma, attractiveness
       expertise, trustworthiness, attractiveness

13. Low-Mach persons value: (Points : 4)
       loyal and personal friendships
        the “get it done anyway” mentality
        manipulation of others
        emotional detachment

14. According to Herzberg, which factors are related to job dissatisfaction? (Points : 4)
        motivation factors
       hygiene factors
        lower level needs
        the absence of motivation factors

15. Adam Smith formulated the “invisible hand” and the free market to explain the motivation for individual behavior. The “invisible hand” refers to: (Points : 4)
        psychological determinants of behavior
        unconscious motives
        internal needs
       unseen forces of a free market system

16. The close linkage of _____ to performance under expectancy theory is crucial for enhancing motivation. (Points : 4)
        knowledge and skill
       rewards
        equity
        satisfaction

17. Maslow’s hierarchy of needs model begins with _____ needs and ends with _____ needs. (Points : 4)
        security, social
        achievement, power
       power, affiliation
       physiological, self-actualization

18. As a supervisor, you can enhance the performance of your employees by: (Points : 4)
        setting their goals
        closely controlling their behavior
       allowing employees to participate in goal setting
        giving workers easy goals

19. The approach to stress that is based on the concept of homeostasis is known as: (Points : 4)
       physiological
        psychoanalytical
        social psychological
        psychological-cognitive

20. Which of the following persons is most closely associated with the homeostatic and medical approach to stress? (Points : 4)
        Richard Lazarus
        Harry Levinson
       Walter B. Cannon
        Robert Kahn

21. An informational cue indicating the degree to which a person behaves the same way in other situations is known as: (Points : 4)
        consistency
        consensus
       distinctiveness
        inconsistency

22. Americans generally do not like to communicate with one another within their: (Points : 4)
        social distance
        personal distance
       intimate distance
        public distance

23. Richness in a communication message refers to: (Points : 4)
        the amount of data that can be sent via the type of communication medium
        the amount of feeling that is communicated with the message
        the amount of analyzable elements of a message
       the ability of the medium to convey the meaning

24. A communication medium that is moderate in both information richness and data capacity is: (Points : 4)
        the telephone
       electronic mail
        face-to-face discussion
        formal numeric report

25. The element of the communication model that contains the thoughts and feelings the communicator is attempting to elicit in the receiver is the: (Points : 4)
        data
        feedback
       message
        information

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