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a leader with _____ power has control over punishments; people comply to avoid those punishments.

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Question 1 (2 points)

Motivation refers to forces that:

Question 1 options:

energize, direct, and sustain a person’s efforts.
are acquired through education.
are basically involuntary.
promote groupthink.
reduce group cohesiveness.

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Question 2 (2 points)

The outcome of situational analysis is the:

Question 2 options:

evaluation of the merits and feasibility of a range of alternatives.
prioritization and elimination of goals.
identification and diagnosis of planning assumptions, issues, and problems.
selection of the most appropriate and feasible alternative.
proper implementation of a plan.

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Question 3 (2 points)

Which of the following steps in the formal planning process involves studying past events, examining current conditions, and forecasting future trends?

Question 3 options:

Analyzing the situation
Generating alternative goals and plans
Evaluating goals and plans
Selecting goals and plans
Monitoring and controlling performance

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Question 4 (2 points)

Control based on the use of pricing mechanisms and economic information is referred to as:

Question 4 options:

clan control.
feedback control.
market control.
concurrent control.
bureaucratic control.

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Question 5 (2 points)

In the context of horizontal structure of a firm, subdividing an organization into smaller units is known as:

Question 5 options:

departmentalization.
just-in-time.
decentralization.
span of control.
lean manufacturing.

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Question 6 (2 points)

A leader with _____ power has control over punishments; people comply to avoid those punishments.

Question 6 options:

expert
reward
referent
coercive
legitimate

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Question 7 (2 points)

Which of the following is the first step in a typical control system?

Question 7 options:

Setting performance standards
Comparing performance against the standards
Taking action to correct problems
Revising standards
Measuring performance

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Question 8 (2 points)

The _____ states that control is enhanced by concentrating on the exceptions to, or significant deviations from, the expected result or standard.

Question 8 options:

return on investment
audit
myopia
principle of exception
debt-equity ratio

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Question 9 (2 points)

The assignment of different tasks to different people or groups in the organization is known as:

Question 9 options:

strategic plan.
degree of formality.
division of labor.
value chain.
decentralization.

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Question 10 (2 points)

A leader with _____ power has the right, or the authority, to tell others what to do.

Question 10 options:

legitimate
coercive
reward
expert
referent

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Question 11 (2 points)

The act of administering an aversive consequence is referred to as:

Question 11 options:

groupthink.
punishment.
positive reinforcement.
negative reinforcement.
free riding.

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Question 12 (2 points)

Which of the following is an advantage of delegation?

Question 12 options:

It helps managers develop skills and knowledge.
It reduces accountability of the manager.
It conserves managers’ most valuable asset: time.
It increases managers’ influence over their subordinates.
It improves the ethical climate of organizations.

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Question 13 (2 points)

The use of rules, regulations, and authority to guide performance is referred to as _____ control.

Question 13 options:

clan
bureaucratic
market
concurrent
feedback

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Question 14 (2 points)

Which type of control is future oriented and aims to prevent problems before they arise?

Question 14 options:

Feedback control
Specialist control
Feedforward control
Operator control
Concurrent control

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Question 15 (2 points)

A plan which focuses on ongoing activities designed to achieve an enduring set of goals and may become a more permanent policy or rule is called a _____.

Question 15 options:

start-up plan
single-use plan
standing plan
contingency plan
subject plan

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Question 16 (2 points)

In the context of the planning process, _____ are the targets or ends the manager wants to reach.

Question 16 options:

goals
plans
scenarios
strategies
threats

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Question 17 (2 points)

When positive reinforcement is employed:

Question 17 options:

same behavior is likely to be repeated.
desired behavior is less likely to be repeated.
undesirable behavior is most likely to occur.
negative behavior is likely to be repeated.
employee retention is adversely affected.

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Question 18 (2 points)

The first step in the delegation process, defining the goal, requires a manager to:

Question 18 options:

identify the employee he or she favors the most.
understand the nature of each employee.
recognize the most responsible employee.
clearly understand the outcome he or she wants.
identify a tedious assignment that can be given.

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Question 19 (2 points)

The level of expected performance for a given goal: a target that establishes a desired performance level, motivates performance, and serves as a benchmark against which actual performance is assessed is referred to as a(n):

Question 19 options:

liability.
balance sheet.
standard.
asset.
audit.

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Question 20 (2 points)

In a(n) _____ organization, top managers make all the decisions and pass them down to lower levels for implementation.

Question 20 options:

informal
centralized
organic
decentralized
horizontal

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