recommended that you save your response as you complete each question.
Motivation refers to forces that:
Question 1 options:
|energize, direct, and sustain a person’s efforts.|
|are acquired through education.|
|are basically involuntary.|
|reduce group cohesiveness.|
The outcome of situational analysis is the:
Question 2 options:
|evaluation of the merits and feasibility of a range of alternatives.|
|prioritization and elimination of goals.|
|identification and diagnosis of planning assumptions, issues, and problems.|
|selection of the most appropriate and feasible alternative.|
|proper implementation of a plan.|
Which of the following steps in the formal planning process involves studying past events, examining current conditions, and forecasting future trends?
Question 3 options:
|Analyzing the situation|
|Generating alternative goals and plans|
|Evaluating goals and plans|
|Selecting goals and plans|
|Monitoring and controlling performance|
Control based on the use of pricing mechanisms and economic information is referred to as:
Question 4 options:
In the context of horizontal structure of a firm, subdividing an organization into smaller units is known as:
Question 5 options:
|span of control.|
A leader with _____ power has control over punishments; people comply to avoid those punishments.
Question 6 options:
Which of the following is the first step in a typical control system?
Question 7 options:
|Setting performance standards|
|Comparing performance against the standards|
|Taking action to correct problems|
The _____ states that control is enhanced by concentrating on the exceptions to, or significant deviations from, the expected result or standard.
Question 8 options:
|return on investment|
|principle of exception|
The assignment of different tasks to different people or groups in the organization is known as:
Question 9 options:
|degree of formality.|
|division of labor.|
A leader with _____ power has the right, or the authority, to tell others what to do.
Question 10 options:
The act of administering an aversive consequence is referred to as:
Question 11 options:
Which of the following is an advantage of delegation?
Question 12 options:
|It helps managers develop skills and knowledge.|
|It reduces accountability of the manager.|
|It conserves managers’ most valuable asset: time.|
|It increases managers’ influence over their subordinates.|
|It improves the ethical climate of organizations.|
The use of rules, regulations, and authority to guide performance is referred to as _____ control.
Question 13 options:
Which type of control is future oriented and aims to prevent problems before they arise?
Question 14 options:
A plan which focuses on ongoing activities designed to achieve an enduring set of goals and may become a more permanent policy or rule is called a _____.
Question 15 options:
In the context of the planning process, _____ are the targets or ends the manager wants to reach.
Question 16 options:
When positive reinforcement is employed:
Question 17 options:
|same behavior is likely to be repeated.|
|desired behavior is less likely to be repeated.|
|undesirable behavior is most likely to occur.|
|negative behavior is likely to be repeated.|
|employee retention is adversely affected.|
The first step in the delegation process, defining the goal, requires a manager to:
Question 18 options:
|identify the employee he or she favors the most.|
|understand the nature of each employee.|
|recognize the most responsible employee.|
|clearly understand the outcome he or she wants.|
|identify a tedious assignment that can be given.|
The level of expected performance for a given goal: a target that establishes a desired performance level, motivates performance, and serves as a benchmark against which actual performance is assessed is referred to as a(n):
Question 19 options:
In a(n) _____ organization, top managers make all the decisions and pass them down to lower levels for implementation.
Question 20 options: