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A fruit company delivers its fruit in two types of boxes: large and small. A delivery of 3 large boxes and 5 small boxes has a total weight of 135 kilograms. A delivery of 9 large boxes and 7 small boxes has a total weight of 279 kilograms. How much does each type of box weigh? Weightofeachlargebox:kilogram(s) ____ Weightofeachsmallbox:kilogram(s)_____

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A delivery of 3 large boxes and 5 small boxes has a total weight of 135 kilograms.
3l + 5s = 135A delivery of 9 large boxes and 7 small boxes has a total weight of 279 kilograms
9l + 7s = 279

Another of the same type of thing, two variables, two equations, enough info to suss out the details.  In this type of problem check the total against one of the factors to see if there’s an even division, that’s usually the avenue that leaves the prettiest whole numbers.  Here you could solve the first one for s, ending up with 135/5 and 3/5

3l + 5s = 135
5s = 135-3l
s=135/5-3/5l
s=27-0.6l

Sub that s into the other equation:

9l + 7s = 279
9l + 7(27-0.6l) = 279
9l + 189-4.2l = 279
4.8l+189=279
4.8l = 90
l = 18.75

Toss that into one of the equations and solve for exact s:
9l + 7s = 279
9(18.75) + 7s = 279
s=15.75

Hope it helps to learn it, you have many avenues to approach it, solving either equation for either variable to begin with.  If your numbers get ugly or you’re getting frustrated sometimes helps to start over, maybe start with the other equation or a different variable, maybe you’ll come across the method they designed the problem with that gives “pretty” numbers, but if you keep going even with irrational numbers like 8.6666666666666666666666, you’ll get the right answer no matter which place you start.

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When presenting your claim in an argument, one good way to make it stronger against a counterclaim is to be dramatic in your delivery of the claim compare your claim to claims from other arguments dismiss the counterclaim as a fallacy present research that disproves the counterclaim He can attribute his excellent skills in karate to his commitment to practice and discipline. Select the correct meaning of the word attribute. Glean Assign Credit Deny To support your claim and present a strong argument, you should always include evidence diagnoses pathos scenarios

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When presenting your claim in an argument, one good way to make it stronger against a counterclaim is to be dramatic in your delivery of the claim compare your claim to claims from other arguments dismiss the counterclaim as a fallacy present research that disproves the counterclaim He can attribute his excellent skills in karate to his commitment to practice and discipline. Select the correct meaning of the word attribute. Glean Assign Credit Deny To support your claim and present a strong argument, you should always include evidence diagnoses pathos scenarios

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Kathleen is in labor and is told by her physician that the baby's feet, rather than his head, are moving down the birth canal first. what type of delivery is likely to be performed

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Kathleen is in labor and is told by her physician that the baby’s feet, rather than his head, are moving down the birth canal first. what type of delivery is likely to be performed

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Your team attends an emergency cesarean delivery of a term baby because of chorioamnionitis, meconium-stained amniotic fluid, and fetal heart rate decelerations. at delivery, the newborn is term as expected, with very poor tone and he is not breathing (apneic). you quickly perform initial steps, but the newborn is still not breathing. what is the most appropriate next step of resuscitation?

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Your team attends an emergency cesarean delivery of a term baby because of chorioamnionitis, meconium-stained amniotic fluid, and fetal heart rate decelerations. at delivery, the newborn is term as expected, with very poor tone and he is not breathing (apneic). you quickly perform initial steps, but the newborn is still not breathing. what is the most appropriate next step of resuscitation?

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Your team attends an emergency cesarean delivery of a term baby because of chorioamnionitis, meconium-stained amniotic fluid, and fetal heart rate decelerations. at delivery, the newborn is term as expected, with very poor tone and he is not breathing (apneic). you quickly perform initial steps, but the newborn is still not breathing. what is the most appropriate next step of resuscitation?

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Your team attends an emergency cesarean delivery of a term baby because of chorioamnionitis, meconium-stained amniotic fluid, and fetal heart rate decelerations. at delivery, the newborn is term as expected, with very poor tone and he is not breathing (apneic). you quickly perform initial steps, but the newborn is still not breathing. what is the most appropriate next step of resuscitation?

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Diversity is the recognition, acknowledgement, and valuing of individual differences. In a diverse workforce and a diverse community, we must ensure the equitable treatment of individuals in all matters relating to delivery of State services, State business and employment practices… Back in 1999, the Governor brought together a team of individuals from around State Government to discuss ways that the state personnel process could be reformed to contribute to improvement of the Government’s bottom line. The Diversity Initiative was established as an outcome of discussions. Which of the following identifies the organization’s purpose for this document?

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Answer:

Dogs can be strong companions, but they also have needs that many people forget to address.

Explanation:

The author’s claim is that many people forget to address the needs of their dogs. The author continues to talk about some of those needs, like regular washing and grooming to avoid becoming matted and sick. The author is not simply talking about washing and grooming, but other needs the dogs might have as well. These could include things like walking, a proper diet, or brushing their teeth.

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@becki @ranga maria is purchasing a new car whose msrp is $22,450. she is trading in her old car for $7000 and being upgraded to a premium package for $4000. vehicle delivery is an additional $700. what is maria's total? a. $15,750 b. $22,450 c. $20,15

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@becki @ranga maria is purchasing a new car whose msrp is $22,450. she is trading in her old car for $7000 and being upgraded to a premium package for $4000. vehicle delivery is an additional $700. what is maria’s total? a. $15,750 b. $22,450 c. $20,15

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_____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.

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_____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.

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You are at a delivery of a baby born through meconium-stained amniotic fluid, and the baby is not vigorous. what steps should be taken immediately after birth

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Answer:

The correct sequence according to the question is steps- 4→1→3→5→6→2→7.

Explanation:

The given steps show that how the rocks are recycled from one form to another form due to certain factors like weathering over geological time scale which was explained by James Hutton and he termed this concept as the rock cycle.

The steps of the rock cycle in sequence according to the question are:

1.  Breakdown of rock by weathering into regolith- step 4

2.  Dumping and deposition of regolith in a reservoir- step  1

3.  Erosion and transportation of regolith by rain or wind- step  3

4. Cementing of the deposited layer to form sedimentary rock- step  5

5. Conversion of sedimentary rock to a metamorphic rock due to intense heat and pressure- step 6

6. Conversion of  metamorphic rocks to magma due to the melting of metamorphic rocks-
step 2

7. Conversion of magma to igneous rocks due to volcanic activities and cooling of magma-  step 7

Therefore sequence according to the question is steps- 4→1→3→5→6→2→7 is correct.

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A fruit delivery truck traveled 65 miles for Monday deliveries. The truck starts at the fruit distribution center, makes 3 deliveries, and returns to the fruit distribution center. The four distances traveled are consecutive numbers that differ by half a mile. How far is it from the Fruit distribution center to his first delivery? A) 15.5 milesB)16C)16.5D)17

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Answer:  The correct option is (C). 10 = square root of the quantity of x minus 8 all squared plus y minus 9 all squared

Step-by-step explanation:  Given that the segment AB has point A located at (8, 9). The distance from A to B is 10 units.

We are to select the correct option that could be used to calculate the coordinates for point B.

Let, (x, y) be the co-ordinates of point B.

According to distance formula, the distance between two points (a, b) and (c, d) is given by

d=sqrt{(c-a)^2+(d-b)^2}.

Therefore, the distance between the points A(8, 9) and B(x, y) is given by

d=sqrt{(x-8)^2+(y-9)^2}.

Since, distance between A and B is 10 units, so

d = 10.

Therefore,

10=sqrt{(x-8)^2+(y-9)^2}.

Thus, the correct statement is

10 = square root of the quantity of x minus 8 all squared plus y minus 9 all squared.

Option (C) is correct.

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Language usage, delivery, and presentation aids fall under the ______ stage of informative speaking. a.presenting b.creating c.listening and evaluating d.researching

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Heavy amphetamine use: makes a driver less coordinated and
at times more likely to be involved in an accident

If a minor under the age of 21 refuses to provide a breath
or blood specimen to a police officer, the minor’s driver license will be
suspended for a first time refusal for:  180
days

A person who has been drinking alcoholic beverages will
usually: have impaired judgment and coordination

The most a person (age 21) can be fined for a first
conviction of driving while under the influence of intoxicating liquor with no
injury involved is: $2,000

The maximum fine for a first non-driving alcohol-related
offense of possession or consumption of alcohol by a minor is: $500

When you are taking medicine prescribed for you by a doctor
you should: ask your doctor if it is safe for you to drive

Possession of an open container of alcohol receives a $500
fine and a jail confinement of: 6 days

If you run over and kill someone while driving under the
influence of intoxicating liquor, the worst offense with which you may be
charged is: intoxication manslaughter

As a driver, if you refuse a test to determine the amount of
alcohol in your body: your driver license may be suspended for 180

Alcohol affects a driver by: slowing down reaction and
impairing perception interfering with concentration and dulling judgment
emotions become unstable all of these

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Effects of poor service delivery in communities

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Effects of poor service delivery in communities

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A person is scheduled to pick up 9 crates each crate weighs 1/4 how much weight will the delivery have

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Answer:

I option is right

Step-by-step explanation:

Given that there are 12 candidates.  One has to be selected at random. FOr a fair choice of 1 among 12, we must have each one have the equal probability

i.e. prob of selecting any one = 1/12

This means sample space should consist of 12 events and one to be assigned for one.

In option i, we have coin toss has 2 outcomes, a die has 6 outcomes, together we have 12 equally likely outcomes thus making a fair choice.

Option II is incorrect because sample space consists of 5 numbers and 5 balls  hence sample space would be 25 cannot give equal chances to 12.ption 3 is incorrect since when we flip a coin 4 times we have 16 different outcomes hence 12 assigning cannot be equaly likely.

When two dice of different colours are thrown, sample space is 36 and hence 12 cannot be assigned order in a fair manner.

So Option I is right

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Imagine that the government decided that a service had to be performed, such as the delivery of mail, but no for-profit company was interested in performing this service. Which of the following type of government agency would the government most likely establish? …………… a. A regulatory commission b. A government corporation c. An independent agency d. A cabinet department

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The general mainstream view is called the New Neoclassical Synthesis: Based primarily on the work of John Maynard Keynes, it says that the government has a vital role to play in stabilizing the economy during times of crisis by two basic methods.

The first is monetary policy, the decision of the central bank as to what target interest rates to set, which determines the amount of money in circulation. When the economy is in recession, the central bank should lower interest rates to increase the amount of money in circulation and thereby offset the recession.

The second is fiscal policy, the decision of the government as to how much to spend and how much to take in taxes. During recessions, especially very severe recessions where monetary policy is insufficient, the central bank should run a cyclical deficit, spending more money than they take in taxes, in order to increase the demand for goods and lift the economy out of recession. Then, once full employment is restored, they should balance their budget or even run a surplus in order to pay down the debt they incurred in the recession.

This is the mainstream view, but there are many economists who believe that it is no longer adequate. At the extreme left there are Marxian economists who believe that the government should take a great deal of control over the economy; at the extreme right there are Austrian economists who believe that the government should have almost no involvement in the economy whatsoever. There are also alternative centrist views, such as those that apply insights from behavioral economics to understand the causes of recessions and find better ways to prevent them or respond to them. 

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Cost or Price, Quality, Delivery Speed

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The term “worldwide market” has become a watchword for businesses around the globe in the 21st century. IT has become a requirement for any company’s achievement because internet buying has become a way of life for clients. It is therefore important to give the public what it wants by establishing an operations strategy, a method of knowing where the company is, where it is going, and how its future goals will be reached (Champy, par. 2).

Cost or Price

Production costs in the United States are a major problem owing to the low labor costs enjoyed by overseas rivals. These costs have caused many companies to seek foreign avenues and alternatives.  By following a comprehensive evaluation process, manufacturers can develop a strategy to compete with low-cost global competition and, in turn, offer customers quality products at a competitive price. The first step is for the company to know its customers by making sure consistent communication between management and customers occurs, more commonly known as a “customer-centric approach” (Longo). Second, it is important to create products where domestic production would be most beneficial for U.S. customers, and identify opportunities for products that would be best produced globally. This process, according to Longo, is known as “competencies analysis.” Finally, a target consumer base must be developed in keeping with future marketing trends. Longo also suggests that it is important to evaluate the competitive intensity of companies in the same or similar fields, both local and foreign, and to involve customers in the planning stages of new products.

One important factor in keeping up with Information Technology (IT) changes in the present economy is the willingness to create partnerships and mergers in order to stay ahead of progress. DuPont, long known as a scientific corporation, has now emerged as one of the most innovative companies in the technology field following its collaborative partnership with Computer Sciences Corporation (CSC) and Accenture. The main outsourcing goal of DuPont to achieve decreased expenses for its IT activities and maintenance of apps was accomplished at a rate between 6 and 8% lower than the expected baseline (DuPont).

Operations Strategy in Global Environment: Cost or Price, Quality, Delivery Speed

Until the late 1980s, Canadian steel company Dofasco competed on price by producing as much steel as possible at the lowest possible prices. However, in 1992, it found itself in debt and losing money. The “competing on cost” strategy was not working, and the company realized it had to refocus by developing new and innovative products and providing its customers with solutions for high-quality and specialized applications. The business strategy was called Solutions in Steel and focused on operational excellence, technology, and innovations, as well as intimate customer relationships. By 2000, it was No. 1 among North American steel suppliers. McGraw Hill has included the Dofasco vignette in its sample study (Steelmaker, p. 2) as an example of the importance of formulating a successful business strategy.

There is no doubt that cost and price are two important factors in succeeding in business, but they cannot be the only factors involved. As noted above, pricing strategy is dependent on innovation, cooperation, partnerships, and updating information technology.

Quality

            In marketing, a positive public image does more for a company than offering more for less in the price field. Once the image is established, customers will be willing to pay higher prices for a dependable known brand. One example is Maytag, established for all time as the best appliance a customer can buy. Although partly due to a low-key television ad in which the Maytag repairman never has anything to do, the product has shown itself to be almost maintenance-free in operation. The words “made in Japan” were at one time indicative of low-quality products, but Japan turned things around by manufacturing quality goods—quality rather than quantity—in cars and electronics. This positive image has filtered into all Japanese products.

Company objectives, however, must be carefully defined in terms of quality. For instance, quality at McDonald’s restaurant is very different from quality at a five-star restaurant, which in turn is different from quality at a hospital. Just as cost cannot be discussed without bringing quality into the equation, quality is necessarily related to cost—according to David Pyke, “costs decrease as quality improves” (3). He notes that cost, quality, and delivery speed are interrelated, and one cannot be discussed without bringing in the other two, especially with the recent introduction of what is called “mass customization,” which guarantees rapid delivery of quality customized products. Pyke sets forth eight dimensions of quality as defined by David Garvin: performance, conformance, reliability, durability, serviceability, features, aesthetics, and perceived quality (Pyke 3). It is the customer’s perception of the product that takes precedence in a study of quality. Once that perception has been established, the public will overlook high prices or longer delivery times. For a new product, it might be that flexibility to design changes and delivery would come before quality, and once quality is established, cost can be determined (Pyke 4). In addition, quality must be directly related to human resources policies with reward systems supporting quality goals (Pyke 6).

Flexibility, reliability, and one point of contact—through AT&T’s Enhanced Virtual Private Network Services (Enhanced VPN) are factors that simplify Epta’s ability to be a market leader. Epta provides refrigeration units, display systems, and checkout counters mainly for large supermarkets or hypermarkets, and quality becomes a must in order to satisfy the companies that use Epta’s products. Global marketing relies on dependable computer programs that create one outlet for multiple markets, which leads to market demand on a global level (Epta).

Companies in a global economy need to clearly identify their internal competitive strengths and weaknesses, as well as external opportunities and threats (SWOT Analysis). Global corporate strategy management must take the competition into account. The aim is to develop and create sustainable competitive advantage. Management methods deal with quality criteria, product flexibility, and innovation as factors with the same importance as knowledge of costs (Araujo & Costa). If, in addition, a company can promise speedy product delivery and create trust among their customers with a quality product, making sure they receive it in the fastest possible time, their operations strategy will be successful.

Speed of Delivery

            Customers in higher income groups are not always satisfied with products that meet a need but have no distinguishing personal characteristics. In this high-tech society, they want custom-made goods. The problem has been length of time to customize a product and meet customer expectations without losing market share. Japan’s National Bicycle Industrial Company (NBIC) has utilized information technology to provide what is presently known as “mass customization” (Heiskala et al; Japan’s Personalized). It is a method by which robots, computers, and skilled workers offer high quality Panasonic bicycles within two weeks after an order is entered, using the customer’s personal specifications and creating a bar code that can be used throughout the whole process.

United Plastics Group in the United States has had to face the threat of labor-cost advantage abroad despite foreign producers disadvantages of longer time to market, higher transport and inventory costs, quality concerns, and longer response times. The company agrees with other U.S. based molding companies that molding must specialize. They can no longer’ rely on past marketing methods.

Mack Molding chose to change their product line in their overseas market and increase production of medical molding, which required smaller presses and allowed for faster delivery time. In their domestic market, they were able to supply “super-large-part” molding (Knights, par. 11). They developed special skills to mold large parts such as a golf-cart roof in a single shot and make large structural parts with cosmetic finishes. Mack looks for a customer that needs close contact between design and manufacturing to execute quick product design.

Product lifecycle management (PLM) is an innovative method of bringing new products into the marketplace in a timely fashion. It is both a business and technology strategy that is best recognized for helping to speed products to market. Research lists five core components of PLM for manufacturers to consider:

  • Product Data Management (PDM) A generic term for the repository that manages revision and configuration of specifications to provide a single version of truth.
  • Collaborative Product Design (CPD) Online conferences and apps for designing or visualizing distributed development teams.
  • Direct Material Sourcing (DMS) Automates quote application and promotes the reuse of component or provider to decrease downstream design complexity in the supply chain.
  • Customer Needs Management (CNM) Captures and manages customer requirements through development to ensure the voice of the customer is heard.
  • Product Portfolio Management (PPM) Gives exposure to the NPI pipeline status and encourages company choices to prioritize product financing.

                                                                                                      (AMR Research, par. 6)

            By utilizing this method, manufacturers are supplied with a faster time to market and increased market share. General Motors, by using PLM to simplify its IT infrastructure, has realized more than $1 billion in savings. By rationalizing global product specifications, Procter & Gamble saved millions of dollars in supply chain savings. Sony Ericcson achieved significant time-to-market reductions by modeling cost benefits of product features versus customer value.

Conclusions

            By providing an analysis of the importance of cost or price, quality, and delivery speed in a successful business, it becomes evident that certain areas must be addressed in planning operations strategy. The following factors will determine success or failure:

  • Being aware of global competition
  • Establishing communication with customers
  • Studying future marketing trends
  • Willingness to consider partnerships and mergers
  • Developing positive brand recognition
  • Offering employee incentives
  • Staying flexible and focusing on reliability

Throughout this paper, the above areas are addressed again and again, and a company that makes them a priority will have a far better chance for success than a company that tries to follow outdated strategy methods.

Works Cited;
  • AMR Research Inc. “Is PLM Right for Your Business? Industry Week, 1 January 2007. 6 April 2007. http://www.industryweek.com/ReadArticle.aspx?ArticleID=13217
  • Araujo, J.A.R., & Costa, R.P. “Operations Strategy and Cost Management.” Journal of Information Systems and Technology Management, Vol. 2, No. 3, 2005, pp. 291-303. 5 April 2007. http://www.jistem.fea.usp.br/ojs/index.php/jistem/article/viewFile/25/25
  • Champy, James. “Three Ways to Define and Implement a Corporate Strategy.”  CIO News: Headlines, 13 July 2006, 9 pars. 4 April 2007.  http://searchcio.techtarget.com/columnItem/0,294698,sid19_gci1197761,00.html
  • “DuPont: IT Outsourcing Provides Flexibility for Change.” CSC, 2007, 10 pars. 4 April 2007. http://www.csc.com/industries/chemicalenergynaturalresources/casestudies/4149.shtml
  • “Epta: Global IP Infrastructure Keeps Refrigeration Leader Close to its Customers” (Case Study). AT&T, 2006. 5 April 2007. http://www.corp.att.com/emea/docs/epta_group_061226a.pdf
  • Heiskala, M., Kaija-Stiina, P. and Tiihonen, J. 2005. Mass Customisation of Services: Benefits and Challenges of Configurable Services. Frontiers of e-Business Research. Available from: http://www.ebrc.fi/kuvat/206-221_05.pdf
  • “Japan’s Personalized Bike Production.” Operations Strategy: Defining How Firms Compete. [Internet Exercise Sample] McGraw Hill.ca/college/davis. 2004, Ch. 2, p. 16. 6 April 2007. http://highered.mcgraw-hill.com/sites/dl/free/0070922837/158533/sample_ch2.pdf
  • Knights, Mikell, ed. “Injection Molders’ Weapons: Advanced Technology or Secure Market Niche.” Plastics Technology, 2007, 26 pars. 6 April 2007. http://www.ptonline.com/articles/200701fa2.html
  • Longo, Lou. “Competing With Low-Cost Global Competition.” Manufacturer, Issue No. 1 2004, Stages 1-7. 4 April 2007. http://www.plantemoran.com/Publications/Manufacturer/2004+Issue+No+1/
  • Pyke, David F. “The Way Forward for Operations Strategy.” The Financial Times, 23 October 2000. 5 April 2007.  http://mba.tuck.dartmouth.edu/pages/faculty/dave.pyke/papers/ops_strategy_financial_times.PDF
  • “Steelmaker Dofasco does a turnaround through strategic refocusing.” Operations Strategy: Defining How Firms Compete. [Internet Exercise Sample] McGraw Hill.ca/college/davis. 2004, Ch. 2, p. 2.  4 April 2007. http://highered.mcgraw-hill.com/sites/dl/free/0070922837/158533/sample_ch2.pdf
  • SWOT Analysis. Marketing Teacher, 2000. 6 April 2007. http://www.marketingteacher.com/Lessons/lesson_swot.htm



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McDonald Service Delivery Experience | Bohatala.com

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I visited McDonald’s, as it was the instructions to follow by the teacher as an assignment.  I have to order something to check their working criteria and services offered. I ordered a glass of McCafe Hot chocolate shake with a classic chicken sandwich. As I go there at the time of breakfast so I suggested ordering a healthy menu to start a healthy day. I had to check the hygiene and health level of the restaurant. I also need to check the food quality of the food items used.

Physical Cleanliness

When I entered into the parking lot, I saw a neat and clean parking area. There was no trash spread around and in the parking as well. There was a trash bin placed in the starting point and ending point of the parking as well. The trash was also very neat and clean it was not smelly at all. There was a shopping bag placed in between the trash, which is a good method of waste.

McDonald Service Delivery Experience

The view was very neat and clean very attractive and eye-catching as well for the people who came here to eat and drink. People always first get themselves satisfied with the cleanliness criteria of any place where they go. Especially food courts must be neatly cleaned and kept hygiene as well. Cleanliness is the necessity of a place or person as well to live healthily and physically and mentally active in its daily routine life. At the parking lot, there were also placed some weeds at the corners of the walls where we were parking our cars.

The weeds were very neatly and beautifully designed in an Italian style cutting that was very much attractive for me and as well as for the other people. There was flower placed in pots hanging on the walls of the parking area with beautiful colour flowers having extraordinary nice fragrances. I enjoyed the odour of those fragrances. The entrance and exit of the parking were also very spacious and properly designed which was making parking of the car very easy and very comfortable.

The building of the restaurant has a very attractive paint colour applied on it. It was eye-catching even from a distance while you were on the road and coming from a distance. The colors chosen are very decent as well. The buildings entry gate had a security pass, which makes it more secure and safe as well. The security factor is very much important for any place so that people will rely on it and come repeatedly to meet their wants or needs whatever they had. The gate of the restaurant has a wide size, which people can easily pass through from.

The entryway was very neat and clean there was a person standing at the gate opening the gate for the customers to come in and saying good morning and hello to the incoming customers and saying goodbye, thank you for coming and do come again to the outgoing customers. The area where customers use to sit and eat, I observed that and that was very neat and clean. The table and chair covers are properly washed having a light fragrance in them. The setting of knife and frocks’ along with plates was also good. The dining in the area was satisfactory.

The beverage area in the restaurant was also very neat and clean. The slabs were properly cleaned; the crockery used by them was in a very good condition. All the ingredients they are using are of best quality and the meat was fresh, it was not smelly at all. The oil they are using for fry was also fresh the canned was opened before me. The internal trashcans have shopping bags placed in them and were very clean and neat as well. The washrooms of the restaurant are also had a clean atmosphere. There was no smell coming from them and the soap and tissue papers were placed there properly and of good quality of a renowned brand as well. All the atmosphere of the restaurant was properly cleaned and hygiene. The customers are satisfied with the atmosphere of the restaurant of McDonald.

Human Interaction With McDonald’s Staff

My next observation is to examine the interaction of restaurant’s staff with the customers. It is one of the most important and essential features for a restaurant to create a goodwill among the people of its area where it is working and providing its services to customers. If the foodstuff is good in a restaurant but the services offered by the staff were not good then customers will not go to that place to fulfill their demand of hunger. Restaurant owner or workers should take very care of this point to increase customers percentage in their food hub.

The McDonald’s staffs are of very good nature. They receive you with pleasure and with a big smile on their faces all the time. They say kind words to you like hello madam / Sir how I may help you. What do you want madam / sir? Are you sitting comfortable etc? They do not keep you wait for long. Whenever you are entered into the restaurant and get sit on a corner they suddenly come to you and acknowledge you. They without wasting your time provide you with their meal menu.

They wait for your order write it down on a piece of paper of a writing pad placed in their hand. They also suggest you if you ask something from them about the meal. They are very confident and neatly dressed as well. They are also somehow educated to talk with you in the English language frequently and politely. They use polite and gentle words with you also. The remains humble and nice to you during placing your order. They can also guide you in the understanding of the menu and in selecting the order to eat as well.

They confidently maintain an eye contact with you so that you can easily and confidently ask anything from him/her. There are also hired some females by some branches of the McDonald restaurant where they have a female server as well. Most people do not feel comfortable with the males to interact. To avoid this problem they hired now females also in their food chains so that customer more comfortably communicates with the female’s waitress. This is a plus point in the goodwill of the McDonald restaurant’s services among their lovers.

The staff should be very cooperative with each other as well. The atmosphere should be friendly not acts like a war is happened in between the waiters. Waiters should be well dressed and must have neat looks, which makes people comfortable and happy that they are in a hygienic environment. People most of the time gives attention to the physical appearance of the people shopping them at a public place like a restaurant, shopping mall etc. The McDonald’s staff is good and has the qualities to be called the best service providers.

When I ordered my meal, I noticed that they are very interestingly listening to me he carefully note it down on the paper he has in his hands. He said to me that your order will be here in just 15 to 10 minutes and actually, in 15 minutes it was before me. I was so amazed and surprised by their quick service. This enhances my likeness towards them more and more. He presented me the food in a very delightful and tempting way. There was a nice presentation of the chicken sandwich with mayo sauce at one corner and making a smile with tomato ketchup at the other corner of the plate. The smoothie of course, fully tempted by the coating of chocolate over it.

The chocolate coating was decorated with chocolate biscuits, which was increasing my appetite. He came to me and said here is your order sir in a very sweet and nice ascent, which makes me very delightful. The employee’s engagement with the customers in the dining area is very impressive and nice and very cooperative as well.  Which makes the atmosphere of dining in the area very calm and people feel like sitting at home? This is the biggest achievement for a food area, which makes it successful more quickly among the citizens and they make other people aware with this.

Food

The quality of food is the most important and biggest challenge for a food place called the restaurant to maintain. Whether you have a very clean atmosphere, very good staff but if you do not have the great and delicious food quality, then people will not come again to you once they will come and go from your restaurant. Therefore, you must maintain a healthy and hygienic food quality in your food items so that people would love to come repeatedly at your restaurant. The food quality at McDonald’s is very good and excellent. All the ingredients were fresh and tempting.

The first and foremost responsibility of a restaurant owner must be shall to keep the proper and extra amount of items which they are offering to people. Most of the times people like one or two items from your menu very much that they just asked for that one. Therefore, you should have a double triple quantity stock of that item at your warehouses or refrigerators and store you can say to meet the demands of your customers at the time.

All the time when I visited McDonald’s whatever I ordered or how much people ordered I never had a complained that this one is lacking or this one is out of stock. This is also a plus point of services of McDonald’s. The order should be noted down carefully and properly by the services providers also called as waiters that whatever a customer orders he/she must be entertained with that. He/she will not be excused by the owner that this item is finished.

This makes the customer unhappy and sad. The food items should be assembled properly and timely according to the taste and interests of the people, which have different tastes of their own choices. Therefore, the food should be categorized according to the taste and demand of customers. In McDonald’s they take care of this that what customers like the most. They had a focused on beef items which is very much liked by the people now a day.

The order when placed must be provided to the customer within 15 to maximum 20 minutes after placement. Because people do not like to wait longer for their order especially when they ordered food. Here is McDonald’s, I noticed that when I ordered the meal it was delivered to me within 15 minutes although within 13 minutes after ordering. The presentation of the meal was also very impressive and attractive as well. This increases the hunger of the customer and he/she will most like to have it and wants to come again and again at McDonald’s.

An order should be placed must be according to the demand of the customer. This gives a very bad impression to the customers that the order, which they placed, was not provided to them. In McDonald’s, I mostly visited and observed that whatever anybody orders he/she will be provided according to the list of demand they asked for. This also creates a healthy goodwill towards the customers. In addition, the quality of food items in McDonald’s is also exceptional and up to the mark. No one can remain silent after having their meals from words of appreciation.

The other important factor is that food should be cooked properly. They should not be remained uncooked so that customer when started having a bite they feel it bad. I observed in the McDonald that the food always served was properly cooked and the temperature of the food when served was acceptable for the mouth to eat at once because food tastes good when it is slightly hot not very cold and not very hot.

Also Study:

McDonald’s Promotional Strategies

McDonald’s Management Strategies



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