In chapter 12, there are five different techniques that managers can use them to find the problems and the causes to improve the quality of the organization, which are Quality control, total quality management, continuous quality improvement, reengineering and Six Sigma. However, for me as administrative of hospital, I am going to use six sigma techniques to reduce the medical errors at the hospital. This is effective and lucrative techniques, which can help us to identify different problems and let us propose different solutions regarding medical errors.
Use of Six-sigma to reduce the medical error
Health care is a very sensitive profession as in this field a little delay in the treatment or provision of the health care could resulted in great complicacies. Delay in providing health care service increase the cost of the health care service as well as it resulted as great stress and pain for the patient. Considering this aspect, in the following writing the purpose is to evaluate the effectiveness of six sigma technique in providing and enhancing the health care provision of health care services in hospital.
In an article named “Using Six Sigma Methodology to Reduce Patient Transfer Times from Floor to Critical-Care Beds” the writer has evaluated the effectiveness of six sigma by using the six sigma process to correct issues related to the transfer delays . For the evaluation the writer conducted a research in which he observed 714 bed tertiary care hospital. On the base of the result it was founded by the writers that with the six-sigma, eight key steps were identified in the transfer of patients from general medical floors to critical care areas. (Ozcan, 2009)
The problem solving six-sigma method resulted as around 60% reduction in the transfer time from general medical floor to the Intensive care units (ICU). Therefore, it is found that Six Sigma is an effective method to improve the quality in heath related project especially in the management of complex projects. (Esmat Gheysari & Mojdeh4, 2016)
In another article, “Analyzing the Waiting Time Pattern For Non-Critical Patients in the Emergency Department Using Six Sigma Approach” the writers has organized a research to examine the time of non-critical patients in Emergency Department through the six sigma approach. The data was collected from the university KEBANGSAAN Malaysia Medical Centre in 2009. In the analyses stage the cause and effect diagram was used to identify the causes of the problems. (Noriza Majida & Sabri, 2013)
On the base of the research it is found that waiting time is critical for the quality of health care and the Six-sigma is an effective approach to reduce the waiting time for the patient and so it is concluded that six-sigma is effective to manage the health care by improving the quality of health care. (tephan J. Silich & Nidal Abi Rafeh, 2012)
In another study named as “Effect of six sigma program on the number of surgeries cancellation” the writer has organized a study in which they have addressed the effectiveness of six-sigma technique to improve the quality of health care services. The researchers have organized this study by realizing that fact that cancelation of surgeries result are critical as it increase the cost of the treatment as well as it resulted in increased pain and stress for the patient. (Noriza Majida & Sabri, 2013)
In this evaluation, the researchers observed 850 cases through the six-sigma program and compared these cases with the 850 routine care programs. The cancelation of the health care cases was daily recorded and the reason behind the cancellation was also investigated. Following this the six-sigma program was implemented on the base of the reason and accordingly the necessary steps were taken to encounter the surgeries cancellation through six-sigma program. On the base of the research it was found that three categories including the patient, hospital system and physician were the main causes. In the ENT there was highest cancelation of surgeries which was around 74.19%. However, it was found that in orology surgeries there was no cancellation. Significant improve was observed with the implementation of six-sigma program as the cancellation rate was decreased from 3.6% to 1.4% cases. (Tephan J. Silich & Nidal Abi Rafeh, 2012)
On base of the aforementioned research studies and their resulted, it is concluded that quality has great important in health care and six-sigma is found as an effective way to improve the quality of health care services provision.
Esmat Gheysari, H. Y., & Mojdeh4, S. (2016). Effect of six sigma program on the number of surgeries cancellation. Iranian Journal of Nursing Midwifery Research, 191-196.
Noriza Majida, N. R., & Sabri, S. A. (2013). Analyzing the Waiting Time Pattern For Non-Critical Patients in the Emergency Department Using Six Sigma Approach. National Symposeum on Mathematical Science, 1492-1498.
Ozcan, Y. A. (2009). Quantitative methods in health care management. Jossey-Bass.
Tephan J. Silich, R. V., & Rafeh, N. A. (2012). Using Six Sigma Methodology to Reduce Patient Transfer Times from Floor to Critical-Care Beds. Journal for Healthcare Quality, 44-55.